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Telephone On Hold Messages

The EVOLVED Messages On Hold Service is specific to your on hold environment and fully managed. As your trusted advisor we first understand you and your marketing objectives. We then design telephone on hold messages to get your callers thinking … prompting them to ask further questions, or answer some they already have. As your business changes and grows so should your message on hold recording.  We will ensure they are regularly updated to meet your changing needs, directly targeting your current customer base and new prospects. Above all we tailor on hold message programs that help you build customer relationships, increase sales and sound fantastic.

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Premium Scripting​

Our expert writers will create telephone on hold messages that best communicate your unique value and selling points. Your telephone on hold scripts will be crafted specifically to suit your business needs.

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Talented Voices​

Your messages onhold are recorded by our industry leading voiceover artists. Professionals who understand how to talk with your callers, not at them in warm, friendly and relatable voices.

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Pristine Recordings

Your message on hold recording will be produced to our highest quality standards to ensure optimal clarity through all types of telephones. You’ll receive a consistent and quality sound throughout all your customer contact points.

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Vast License-Free Music​

To complement your business image and branding, your on hold  messages will be seamlessly mixed with Licence Free music from our massive library. This can result in significant savings, compared to playing the local radio or your own on hold music.

Messages On Hold Packages include

Listen to Messages On Hold Audio Samples

  • Accounting / Finance 00:00
  • Accomodation / Travel 00:00
  • Business Services 00:00
  • Creative Design / Media 00:00
  • Distribution / Wholesale 00:00
  • Education / Training 00:00
  • Employment / Recruitment 00:00
  • Entertainment / Leisure 00:00
  • Government 00:00
  • Health / Relaxation / Beauty 00:00
  • IT / Software 00:00
  • Legal 00:00
  • Manufacturing 00:00
  • Medical / Health 00:00
  • Property / Real Estate 00:00
  • Retail / Supplier 00:00
  • Trades / Building 00:00
  • Transport / Logistics 00:00

FAQ - On Hold Messages

Since our establishment, we never stop improving our equipment and systems. All Evolved Sound’s on hold equipment has been tested and proven for their functionality across hundreds of real client situations, with attention to long-term reliability and excellent sound quality. Our on hold systems are entirely digital, with no moving parts and are capable of providing easy updating options. This can include fully managed on hold messages updates direct from the Evolved Sound studio to your phone system.

Yes, it will work, provided that your phone system is capable of placing callers on hold and / or currently has an audio device connected on hold (such as a radio). If so, in most cases all of our on hold systems are compatible. If you are running a VoIP (Voice over IP) phone system, we can also provide VoIP messages on hold, whereby we only supply the digital content excluding the equipment.

If your organisation is only using a single telephone line and not a PBX / PABX multi line phone system, you can still enable your telephone for on hold by connecting to one of our single line on hold modules. If you have further technical questions, please contact us.

If you’re upgrading your phone system or if you move to another business location, you can still use one of our supplied on hold systems, provided that your new phone system / locations allows for on hold messages in the same way. You will just need to reconnect our system again and it will run just like before!

It’s up to you! But as a general guide, it is best to update your on hold messages at least 2 to 3 times per year. You don’t want repeat callers to be fed up with the same on hold message that is running for a decade! Callers always love something new and fresh to hear while on hold. Why not advise of special promotions, new products or customer service info – there’s always something more that can be said!

A typical on hold script is about one typed A4 page, which consists of 6 to 10 messages (averaging 15 to 30 seconds in length per message). Once the full mix has been produced with music, this equates to a typical running time of 4 to 6 minutes. A little longer isn't a bad idea either, as it will help to reduce repetition if your callers experience extended wait times.


Yes. In the case of our digital on hold equipment, when your message reaches the end, it will automatically loop back and play from the beginning again. If however you’re using our on hold software system, the messages being played can be prioritised more randomly or with specific message rotations.

Commonly, if you have 3 callers on hold, all of them will be hearing the same message at the same given time. Callers are placed on hold at a random point within your entire recording. This is why we recommend that each on hold message is not too long. Each on hold message paragraph within your script should have an average length of 20 to 30 seconds. So if  the caller is placed on hold mid message, the next one is only moments away.

We are aware that some Voice Over Internet Protocol (VoIP) and other newer phone systems will place callers on hold to the same beginning of the recorded message each time they place callers on hold. This is not ideal as most callers will not hear more than the first few messages of your script.

This option would be subject to the technical capability of your phone system. It is best to check with your phone company if this is the functionality you require.

Evolved Sound would be more than happy to work with you to achieve this multiple message strategy if your phone system is capable of achieving this.

Please don’t hesitate to contact us if you still have further questions.

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