Evolved 3CX Custom On Hold Messages

Evolved 3CX on-hold messages are tailored specifically to reflect your brand’s voice and messaging. We collaborate with you to understand your business, its values, and its customer needs. Our team creates customised scripts and recordings that engage your customers while they wait, offering important information, promotions, or entertainment in a professional manner. The content is flexible, allowing for regular updates and seasonal promotions to keep your messaging fresh. You can also choose from different voice styles to match your brand identity.

To configure on-hold messages in 3CX, you’ll need to log into the 3CX Management Console, navigate to the “Prompt” settings, and upload your audio files or select a pre-recorded message. You can assign these to your queues or specific extensions. The system also allows scheduling and customising message timings.

Evolved Sound can also fully manage this service on your behalf.

Yes, you can assign different On Hold Messages to different call queues, ring groups, or individual extensions in 3CX.

Each 3CX queue can have a unique on hold message recording, but once you pick up that caller and then place then on hold again they will be defaulted back to the general global tenancy on hold recording for all callers.

While 3CX does not have a built-in scheduling feature for On Hold Messages, Evolved Sound can assist with various strategies to manage time specific on hold messages which may run during certain dates or have an expiry date.

Evolved Sound can provide 3CX Tailored On Hold package which include 2 or more updates per year.

We recommend that you regularly update your on hold messages  to reflect seasonal promotions, new services, or changes in your business. We can manage the process on your behalf to help you keep your on hold recordings fresh and relevant.

Yes! We offer Reseller 3CX On Hold Partner solutions, allowing you to package and sell our services as part of your offerings, while benefiting from our expertise and support. We also have Referral options if you don’t want to be too involved with arranging all elements of provisioning professional recordings for 3CX. As a partner, you gain access to reliable, high-quality phone audio services, boosting your client offering and the potential for creating new revenue opportunities.

To create a randomised on-hold music playlist in 3CX, you can upload multiple audio files into the 3CX Management Console under the “Music on Hold” section. Once uploaded, you can configure 3CX to shuffle the playlist by assigning the files to your queues or extensions. This ensures callers hear different tracks each time they are on hold.

To ensure a consistent caller experience these setting should be applied to all:

– queues
– parked calls
– conference calls
– calls placed on hold