Evolved 3CX On-Hold Messaging Service

The Evolved Sound 3CX On-Hold Service is tailored to your unique business needs, seamlessly integrating with 3CX phone systems. Designed to deliver exceptional caller experiences, this fully managed service ensures your on-hold environment works for you—enhancing brand perception and achieving marketing goals.

Evolved Sound helps businesses and IT professionals elevate their on-hold experience with tailored, professional messaging. Whether you’re a 3CX customer, professional VoIP company, vendor, IT reseller, or contractor, our solutions will deliver unmatched value to your callers and clients.

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Key Benefits of 3CX On Hold Messages from Evolved Sound

At Evolved Sound, we create 3CX-compatible on-hold messages that align with your brand, engage callers, answer common questions, and drive action.

Customised On Hold

Tailored 3CX on-hold messages are expertly aligned to marketing goals.

Fully Managed

Simply send us new points to record and we will take care of the rest.

Greater Engagement

Reduce hang-ups and increase sales with higher caller satisfaction.

Integration with 3CX

Compatible with all 3CX phone systems for ease of management and reliability

Highest Sound Quality

Optimised for best clarity on landline, mobile and softphones.

Cost-Effective

Save time and money compared to trying to script and recording yourself.
VIEW EXAMPLES - 3CX ON HOLD PROGRAMMING
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3CX-random-on-hold-music
3CX-on-hold_playlists
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3CX-queue-on-hold-music

3CX On Hold Music Strategies

  • Create unique on hold music experiences that resonates with your brand and target callers.
  • Build extensive 3CX music on hold playlists to reduce repitition and maximise engagement.
  • Enjoy savings by connecting to Evolved Sounds extensive licence free on hold music catalogue.
  • Consider commercially released 3CX on hold music to create a targeted on hold radio station.
  • Test how the music sounds by calling in from various mobile, VoIP, internet and landlines.
  • Conduct routine on hold music updates and quality sounds checks provided to ensure you maximise your on hold strategy.

Effective Tips for Optimising Your 3CX On Hold Program

  • Select tracks or loops that are concise and pleasant to listen to, avoiding lengthy or repetitive pieces.
  • Verify that the audio files meet 3CX technical requirements, including correct file format, sample rate, bit rate and playback volume.
  • Consistently refresh your 3CX on hold recordings in line with your other marketing changes taking place across your website, social media and point of sale etc.
  • Use the same professional voice artists across all key 3CX caller contact points including welcome / IVR greeting, on hold messaging and after hours closure recordings.
  • Automate call flows to help staff and customers save time and increase productivity.

Get started with professional on-hold messaging tailored for 3CX systems

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Listen to 3CX On Hold Messages by Industry

Explore the examples below to hear how our 3CX on-hold messages elevate the customer experience across various industries. Contact us today to get started on creating your custom solution!

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00:00
  • Accounting / Finance 00:00
  • Accomodation / Travel 00:00
  • Business Services 00:00
  • Creative Design / Media 00:00
  • Distribution / Wholesale 00:00
  • Education / Training 00:00
  • Employment / Recruitment 00:00
  • Entertainment / Leisure 00:00
  • Government 00:00
  • Health / Relaxation / Beauty 00:00
  • IT / Software 00:00
  • Legal 00:00
  • Manufacturing 00:00
  • Medical / Health 00:00
  • Property / Real Estate 00:00
  • Retail / Supplier 00:00
  • Trades / Building 00:00
  • Transport / Logistics 00:00

FAQ - 3CX On Hold Messages

Evolved 3CX on-hold messages are tailored specifically to reflect your brand’s voice and messaging. We collaborate with you to understand your business, its values, and its customer needs. Our team creates customised scripts and recordings that engage your customers while they wait, offering important information, promotions, or entertainment in a professional manner. The content is flexible, allowing for regular updates and seasonal promotions to keep your messaging fresh. You can also choose from different voice styles to match your brand identity.


To configure on-hold messages in 3CX, you’ll need to log into the 3CX Management Console, navigate to the "Prompt" settings, and upload your audio files or select a pre-recorded message. You can assign these to your queues or specific extensions. The system also allows scheduling and customising message timings.

Evolved Sound can also fully manage this service on your behalf.

Yes, you can assign different On Hold Messages to different call queues, ring groups, or individual extensions in 3CX.

Each 3CX queue can have a unique on hold message recording, but once you pick up that caller and then place then on hold again they will be defaulted back to the general global tenancy on hold recording for all callers.

While 3CX does not have a built-in scheduling feature for On Hold Messages, Evolved Sound can assist with various strategies to manage time specific on hold messages which may run during certain dates or have an expiry date.

Evolved Sound can provide 3CX Tailored On Hold package which include 2 or more updates per year.

We recommend that you regularly update your on hold messages  to reflect seasonal promotions, new services, or changes in your business. We can manage the process on your behalf to help you keep your on hold recordings fresh and relevant.

Yes! We offer Reseller 3CX On Hold Partner solutions, allowing you to package and sell our services as part of your offerings, while benefiting from our expertise and support. We also have Referral options if you don't want to be too involved with arranging all elements of provisioning professional recordings for 3CX. As a partner, you gain access to reliable, high-quality phone audio services, boosting your client offering and the potential for creating new revenue opportunities.

To create a randomised on-hold music playlist in 3CX, you can upload multiple audio files into the 3CX Management Console under the "Music on Hold" section. Once uploaded, you can configure 3CX to shuffle the playlist by assigning the files to your queues or extensions. This ensures callers hear different tracks each time they are on hold.

To ensure a consistent caller experience these setting should be applied to all:

- queues
- parked calls
- conference calls
- calls placed on hold

 

 

 

 

What they are saying about us...

"I found the system worked great for us. Customers can now enjoy learning about our business while on hold instead of hearing silence. We can also create our own messages to suit our needs for sales or special occasions. Very happy with the system and the efficient installation."
Amcal Pharmacies
"Thank you for the prompt service and quality product. The sound quality is fantastic and the ability to update our message on such a quick turn around time is great".
VicRoads
“Big thanks to Evolved Sound for setting up our on-hold messaging system. It’s great knowing we can give our customers important information and promotions before they’ve even spoken to a member of our team. The flexibility to change our on-hold message has been incredibly useful and we’re thoroughly impressed with the sound quality. The team are highly efficient in the installation of the system and in providing any assistance we’ve needed.”
Darren SmithHughes Limousines WA
"We have been using Evolved Sound for our on hold messages for some time now, and would recommend the service to anyone. The recordings are professional and the service we receive is fantastic"
Hume City Councils
"Your service is exceptional when we compare it to some of the others we have to cope with!"
Alphington Medical Centre
"This is brilliant. Please take some time to listen to this as it is spot on and super professional."
Edge Custom Media
"We purchased an on-hold system from Evolved Sound in December 2004 and despite being located in a different city found it quick and easy."
Maxima Group
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
John Crane
"I would like to thank Evolved Sound for their professionalism and efficiency in assisting SPC Ardmona produce a new and greatly improved on-hold message. The new message now provides callers with up to date information about new products and general company information."
SPC Admona
"All is working fine since the on hold system was installed. Although we wouldn't lose too much business if callers hung up, the systems certainly helps them stay connected with us while on hold. The on hold system also gives us a chance to put relevant information forward which assists in pushing our corporate identity."
Northern Health
"We finally had the on hold music system connected by our phone people. It is now working very well and we may look at changing the music down the track too."
KCI Medical
"The MOH software has been great - we tried a CD player but then it died. We tried the radio but it kept drifting off the station. We had silence for ages but then customers didn't know if we'd hung up on them - not good customer service!"
Circuit Link International
"Easts was looking for an alternative to CD based messaging, by having flash based audio we haven't experienced any drop outs or need to change CDs. Just set and forget."
Eastern Leagues Club
"Thanks for great work in setting up our 'Messages on Hold' within the first 3 days we gained an extra sale, which has paid for the entire cost of the system you put in. The Evolved Sound 'Messages on hold has become an invaluable tool to let our customers know what additional services our company offers and the whole process from script writing to final installation was a breeze."
Technophobia
"Since we have been running the on hold system, we have received a lot of positive feedback from our staff. They have said using on hold is a great way to provide customers with information that they don't already know about. We found the order process to be very easy and overall we are very happy with the end result."
Agilent Technologies
"Since implementing our on hold system both members and non-members have commented favourably on what they now hear when on hold. It is a very practical and cheap way to promote our products and services. Evolved Sound were great with the scripting and ensured that all our requirements were met. The end product sounds spot on and gives us a great professional image."
Tax Payers Australia
"Although we don't put callers on hold too much, we do receive positive feedback. Callers have said it is good to have some relevant information to listen to while on hold rather than the local radio station. With that in mind, we know when they are placed on hold with the system supplied by Evolved Sound they will be looked after".
Choice Hotels Australasia
"We used the services and purchased on hold systems from Evolved Sound for numerous Government departments. It has been a very good company to work with. The production times have been to schedule and follow-ups were good too. Overall we have been significantly happy with the service and I would give the service a rating of 8 out of 10"
Multimedia Victoria
"Working with Evolved was great, we choose our voice over artist from the selection of recordings offered on the website. Evolved assisted us with the content of our recording offering insightful input into what makes a message work. The recording was done sooner than expected and we where happy with the review/ feedback process that evolved have in place. It gave us ample opportunity to fine tune the recording to suit our market. We valued our experience with Evolved and have no hesitation in recommending Evolved to others. GAMEHEAD will certainly be using evolved again in the future".
Gamehead
"Since purchasing an on hold software package we have enjoyed the flexibility to mix and match messages at a whim. When there are new promotions or new models arrive, we like the ability to quickly slot in the new recordings, without having to re-record everything again. The ability to provide separate content to different car divisions from one central server has been a very useful feature too."
Melbourne City Toyota
The following clients through sub-contract thank Evolved Sound - Transworld Group, uni Mitsubishi Pencil Co., Swift Freight International, Sheraton Hotels & Resorts, Radisson SAS Hotels & Resorts, Panasonic, Motor Harley-Davidson Cycles & Le Meridien.

evolve your business with tailored 3CX recordings

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Find us

5A Hartnett Close,
Mulgrave,
VIC, 3170

Contact

Tel // 1300 78 4440

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Additional Links

 Abraham Vantage Pty Ltd A.C.N. 131 066 781 trading as “Evolved Sound”

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