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Female at a her laptop about to log into MS Team Phone and load in new customised on hold messages.

How to customise On Hold Messages and On Hold Music for Microsoft Teams Phone

When using Microsoft Teams Phone you can better engage your callers and further brand your identity by customising on-hold messages and music. Whether you want ...
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Can AI Create Personable Telephone On Hold Messages

Telephone On\ Hold messages (OHMs) are recordings that play when a call recipient cannot answer the phone or when the call is placed on hold. ...
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Measuring ROI from your In-Store Music Program

Implementing an in store music program, also called a retail store music system, offers many benefits when you choose the right music and advertising mix. ...
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Contact Centres – Proven Customer Experience Strategies

The customer experience is at the heart of every business, but it’s not always easy to deliver. Achieving an exceptional customer experience isn’t just about ...
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Latest In Store and by Phone Brand Loyalty Strategies

Brand loyalty is customers’ tendency to choose your brand and products over competitors regardless of their advertising and price variations. While it’s crucial for companies ...
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How to Measure the Value in On Hold Messages

For many firms on hold messages are an unavoidable evil. Although most customers despise hearing them, they are unavoidable for doing business. Many businesses don’t ...
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How to Create The Ultimate Shopper Experience With In-Store Marketing

If retail were a game, then data would be the player’s guide. That’s because understanding who your shoppers are and what they like to do ...
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The Essential Guide to Proven Customer Retention Strategies

Let’s face it: customer acquisition is tough and getting tougher. There are plenty of articles out there that explain why, but suffice to say that ...
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