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Contact centre agents adding their goals to board in effort to improve customer experience ratings.

Little-Known Customer Service Strategies to Satisfy Your Clients

Working in any customer service role requires patience, time, and commitment to ensuring your customer’s needs are met. That being said, if your company only …

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Update your Phone Recordings when Remote Working

On hold messages represent your business’ personality. The COVID-19 pandemic has changed many aspects of your life and how your business operates. Despite this, marketing …

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Growing your Marketing using Analytics and AI

Analytics and AI represent immense opportunities for marketing departments.  Dozens of brands have tapped into these trends to curve aggressive marketing strategies. Heading into the …

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This has a picture of a medical worker without a face who is wearing a telephone headset. There is also a cartoon image of an ambulance next to them.

Medical On Hold Messages: What to say to waiting patients

Telephone On-hold messages for medical centres are pivotal to maintaining and improving patient services. It doesn’t matter whether your patients are calling for enquiries, appointments, …

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A point of sales system used for a customer loyalty program.

Proven Customer Loyalty Strategies to Keep Them Coming Back

Is there anything better than getting a new customer? Some would say that it is getting two new ones — that’s a good answer but …

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VoIP Phone Systems: Features That Can Help You Engage Difficult Customers On Hold

Difficult customers are indeed “difficult” to deal with because they’re often angry and impatient. And it becomes even more difficult when you can’t avoid putting …

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Sonic Branding Strategies That Can Be Applied To Business

With sonic branding, you can use sound to define your brand identity and reach out to your audience. An increasing number of marketers have realised …

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How to Measure Customer Satisfaction

Customer satisfaction is all about making sure that your services and products are meeting the expectations of your customers. You want satisfied customers because happy …

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