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Update your Phone Recordings when Remote Working
On hold messages represent your business’ personality. The COVID-19 pandemic has changed many aspects of your life and how your business operates. Despite this, marketing …
Growing your Marketing using Analytics and AI
Analytics and AI represent immense opportunities for marketing departments. Dozens of brands have tapped into these trends to curve aggressive marketing strategies. Heading into the …
Medical On Hold Messages: What to say to waiting patients
Telephone On-hold messages for medical centres are pivotal to maintaining and improving patient services. It doesn’t matter whether your patients are calling for enquiries, appointments, …
Proven Customer Loyalty Strategies to Keep Them Coming Back
Is there anything better than getting a new customer? Some would say that it is getting two new ones — that’s a good answer but …
VoIP Phone Systems: Features That Can Help You Engage Difficult Customers On Hold
Difficult customers are indeed “difficult” to deal with because they’re often angry and impatient. And it becomes even more difficult when you can’t avoid putting …
Sonic Branding Strategies That Can Be Applied To Business
With sonic branding, you can use sound to define your brand identity and reach out to your audience. An increasing number of marketers have realised …
How to Measure Customer Satisfaction
Customer satisfaction is all about making sure that your services and products are meeting the expectations of your customers. You want satisfied customers because happy …
2019 Trends for Interactive Voice Response
A lot of small businesses these days are switching to IVR, as the need for interactive voice response has become more apparent and the service …
