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Contact Centres – Proven Customer Experience Strategies
The customer experience is at the heart of every business, but it’s not always easy to deliver. Achieving an exceptional customer experience isn’t just about ...
November 6, 2023
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Latest In Store and by Phone Brand Loyalty Strategies
Brand loyalty is customers’ tendency to choose your brand and products over competitors regardless of their advertising and price variations. While it’s crucial for companies ...
July 5, 2023
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How to Measure the Value in On Hold Messages
For many firms on hold messages are an unavoidable evil. Although most customers despise hearing them, they are unavoidable for doing business. Many businesses don’t ...
March 10, 2023
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How to Create The Ultimate Shopper Experience With In-Store Marketing
If retail were a game, then data would be the player’s guide. That’s because understanding who your shoppers are and what they like to do ...
November 4, 2022
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The Essential Guide to Proven Customer Retention Strategies
Let’s face it: customer acquisition is tough and getting tougher. There are plenty of articles out there that explain why, but suffice to say that ...
July 15, 2022
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Food Factory On Hold Messages – The Essential Caller Ingredients
It’s advisable to pour custom on hold messages into the mix when it comes to call holding for a food factory. These voice clips can ...
April 20, 2022
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The Many Benefits of Podcast Advertising
This amazing new platform creates an amazing new option for advertising. Podcast advertising is a simple yet effective way to reach a huge demographic; similar ...
January 26, 2022
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How to Support Australian Music through On Hold Music
2020 and 2021 have been immeasurably difficult years, from environmental disasters, repeated lockdowns due to the pandemic, and massive economic hardships. Many businesses – particularly ...
October 15, 2021
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