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James Black from Black Sorrows playing outside on keyboards.

How to Support Australian Music through On Hold Music

2020 and 2021 have been immeasurably difficult years, from environmental disasters, repeated lockdowns due to the pandemic, and massive economic hardships. Many businesses – particularly …

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Hand sifting through some vinyl records.

Top 7 Tips for Choosing the Greatest Background Music for Your Store

If you are a store owner, one of your main goals is to increase the profits for your company. This can be tough, especially in …

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AI or Real IVR Recordings – Which is Better for Business?

How you represent your business is of the utmost importance, and no one answer is correct for every company. The voice and image will vary …

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Lady having special cream applied to her face in a medical cosmetic clinic.

Cosmetic Surgeries: How To Enhance Caller Experience

If your cosmetic surgery business is new and experiencing some growth, you might have noticed an uptick in incoming calls and not enough time to …

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Over 10 Untapped In-Store Marketing Strategies for Retailers

Time is up for easy sales. Those days are long gone. Today’s consumers are easily distracted. Not just by the quality of products, but also …

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Audio marketing speakers

There’s More to Omnichannel Marketing than Updating your On Hold Messages & Social Media

When done right, customised audio marketing is an extremely effective way to maximise your customer communication and get better results in all aspects of your …

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Contact centre agents adding their goals to board in effort to improve customer experience ratings.

Little-Known Customer Service Strategies to Satisfy Your Clients

Working in any customer service role requires patience, time, and commitment to ensuring your customer’s needs are met. That being said, if your company only …

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Update your Phone Recordings when Remote Working

On hold messages represent your business’ personality. The COVID-19 pandemic has changed many aspects of your life and how your business operates. Despite this, marketing …

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