Message Recording Service

With information you provide, we craft your recorded phone on hold messages to meet your business, customer relationship, communications and marketing objectives.

The Evolved On Hold Message Recording Service includes:

  • Evolved Sound - Arrow Icon Blue Message Scripting (See below).
  • Evolved Sound - Arrow Icon Blue Voice Selection from our experienced and talented Voice Artists.
  • Evolved Sound - Arrow Icon Blue Music Selection from our extensive music library.
  • Evolved Sound - Arrow Icon Blue Digital Recording, Mixing and Mastering to broadcast standards.
  • Evolved Sound - Arrow Icon Blue Your recordings only become final when you’re 100% happy!

We can then supply your finished message on hold recording in a specialised digital format or loaded into one of our Digital On Hold Systems. We also have the capacity to produce voice over IP (VoIP) ready messages on hold. If you’re running an Asterix Server, CISCO IP phones, Microsoft Teams, a fully internet hosted PBX or anything in between, Evolved Sound will ensure correct compatibility and the best playback sound quality. Our VoIP on hold messages are dynamically processed for optimal playback clarity over internet-based phone systems.

Custom produced on hold music and messages produced by Evolved Sound are licence free, so your business won’t be required to pay any additional fees to OneMusic Australia. This results in significant yearly savings, particularly when multiple lines exist. Please note that these same laws also apply to voice over IP (VoIP) based messages on hold playback.

Scripting Service - Key Steps

After learning the Unique Selling Points of your business, we then get to work!

Our experienced copywriters will create fully developed on hold messages that communicate information which can be beneficial to your callers and to your entire business. You shall exercise final script approval, while we make every attempt to meet and exceed your expectations!

Common Scripting Ideas...

  • Evolved Sound - Arrow Icon Blue Promote new products and services.
  • Evolved Sound - Arrow Icon Blue Answer frequently asked questions.
  • Evolved Sound - Arrow Icon Blue Run company or seasonal promotions.
  • Evolved Sound - Arrow Icon Blue Provide seasonal greetings.
  • Evolved Sound - Arrow Icon Blue Advise change of contact details.
  • Evolved Sound - Arrow Icon Blue Provide administrative information.
  • Evolved Sound - Arrow Icon Blue Thank clients for their patronage.
  • Evolved Sound - Arrow Icon Blue Highlight recent company achievements.
  • Evolved Sound - Arrow Icon Blue Introduce staff members.
  • Evolved Sound - Arrow Icon Blue Play a client testimonial.
  • Evolved Sound - Arrow Icon Blue Direct callers on hold to your website.

The possibilities of tailored on hold messages are only limited by your imagination!

Evolved Tailored IVR

Spanning Voicemails, Phone Prompts and Welcome Greetings

We also offer other message recording services suitable for:

  • Evolved Sound - Arrow Icon White Interactive Voice Recording (IVR Messages).
  • Evolved Sound - Arrow Icon White Auto Attendant and Message Queue voice prompts.
  • Evolved Sound - Arrow Icon White After hours messages.
  • Evolved Sound - Arrow Icon White Voicemails for office, mobile, home and personal message banks.
  • Evolved Sound - Arrow Icon White Traditional answering machine messages.
  • Evolved Sound - Arrow Icon White Interactive Kiosks.

When it comes to customised recorded phone messages that welcome and educate your valued callers, Evolved Sound will ensure they are of exceptional quality without breaking the budget! From a small office with only a few lines, all the way to a medical centre with multiple consulting suites, we can tailor compelling messaging to empower your business.

What they are saying about us...

"I found the system worked great for us. Customers can now enjoy learning about our business while on hold instead of hearing silence. We can also create our own messages to suit our needs for sales or special occasions. Very happy with the system and the efficient installation."
Amcal Pharmacies
"Thank you for the prompt service and quality product. The sound quality is fantastic and the ability to update our message on such a quick turn around time is great".
VicRoads
“Big thanks to Evolved Sound for setting up our on-hold messaging system. It’s great knowing we can give our customers important information and promotions before they’ve even spoken to a member of our team. The flexibility to change our on-hold message has been incredibly useful and we’re thoroughly impressed with the sound quality. The team are highly efficient in the installation of the system and in providing any assistance we’ve needed.”
Darren SmithHughes Limousines WA
"We have been using Evolved Sound for our on hold messages for some time now, and would recommend the service to anyone. The recordings are professional and the service we receive is fantastic"
Hume City Councils
"Your service is exceptional when we compare it to some of the others we have to cope with!"
Alphington Medical Centre
"This is brilliant. Please take some time to listen to this as it is spot on and super professional."
Edge Custom Media
"We purchased an on-hold system from Evolved Sound in December 2004 and despite being located in a different city found it quick and easy."
Maxima Group
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
John Crane
"I would like to thank Evolved Sound for their professionalism and efficiency in assisting SPC Ardmona produce a new and greatly improved on-hold message. The new message now provides callers with up to date information about new products and general company information."
SPC Admona
"All is working fine since the on hold system was installed. Although we wouldn't lose too much business if callers hung up, the systems certainly helps them stay connected with us while on hold. The on hold system also gives us a chance to put relevant information forward which assists in pushing our corporate identity."
Northern Health
"We finally had the on hold music system connected by our phone people. It is now working very well and we may look at changing the music down the track too."
KCI Medical
"The MOH software has been great - we tried a CD player but then it died. We tried the radio but it kept drifting off the station. We had silence for ages but then customers didn't know if we'd hung up on them - not good customer service!"
Circuit Link International
"Easts was looking for an alternative to CD based messaging, by having flash based audio we haven't experienced any drop outs or need to change CDs. Just set and forget."
Eastern Leagues Club
"Thanks for great work in setting up our 'Messages on Hold' within the first 3 days we gained an extra sale, which has paid for the entire cost of the system you put in. The Evolved Sound 'Messages on hold has become an invaluable tool to let our customers know what additional services our company offers and the whole process from script writing to final installation was a breeze."
Technophobia
"Since we have been running the on hold system, we have received a lot of positive feedback from our staff. They have said using on hold is a great way to provide customers with information that they don't already know about. We found the order process to be very easy and overall we are very happy with the end result."
Agilent Technologies
"Since implementing our on hold system both members and non-members have commented favourably on what they now hear when on hold. It is a very practical and cheap way to promote our products and services. Evolved Sound were great with the scripting and ensured that all our requirements were met. The end product sounds spot on and gives us a great professional image."
Tax Payers Australia
"Although we don't put callers on hold too much, we do receive positive feedback. Callers have said it is good to have some relevant information to listen to while on hold rather than the local radio station. With that in mind, we know when they are placed on hold with the system supplied by Evolved Sound they will be looked after".
Choice Hotels Australasia
"We used the services and purchased on hold systems from Evolved Sound for numerous Government departments. It has been a very good company to work with. The production times have been to schedule and follow-ups were good too. Overall we have been significantly happy with the service and I would give the service a rating of 8 out of 10"
Multimedia Victoria
"Working with Evolved was great, we choose our voice over artist from the selection of recordings offered on the website. Evolved assisted us with the content of our recording offering insightful input into what makes a message work. The recording was done sooner than expected and we where happy with the review/ feedback process that evolved have in place. It gave us ample opportunity to fine tune the recording to suit our market. We valued our experience with Evolved and have no hesitation in recommending Evolved to others. GAMEHEAD will certainly be using evolved again in the future".
Gamehead
"Since purchasing an on hold software package we have enjoyed the flexibility to mix and match messages at a whim. When there are new promotions or new models arrive, we like the ability to quickly slot in the new recordings, without having to re-record everything again. The ability to provide separate content to different car divisions from one central server has been a very useful feature too."
Melbourne City Toyota
The following clients through sub-contract thank Evolved Sound - Transworld Group, uni Mitsubishi Pencil Co., Swift Freight International, Sheraton Hotels & Resorts, Radisson SAS Hotels & Resorts, Panasonic, Motor Harley-Davidson Cycles & Le Meridien.
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Find us

5A Hartnett Close,
Mulgrave,
VIC, 3107

Contact

Tel // 1300 78 4440

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Additional Links

 Abraham Vantage Pty Ltd A.C.N. 131 066 781 trading as “Evolved Sound”

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