Elevate Every Call with Microsoft Teams On Hold Messages
Turn hold time into a professional marketing opportunity. Our studio-produced audio engages callers, reduces hang-ups, and promotes your services while they wait.
Trusted By Brands
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Your Audio Branding for Microsoft Teams in 3 Simple Steps
Script & Strategy Call
We’ll consult with you to understand your brand and goals, then write a compelling script that works.
Voice & Music Selection
Choose from our library of professional voice artists and licensed music to find the perfect sound for your brand
Production & Delivery
We’ll produce your audio in our studio and deliver a Microsoft Teams-ready file, guaranteed to be in the correct format for a successful upload
MS Teams Custom On Hold Options
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Standard Custom On Hold Messages for Teams
A professionally produced, long-form audio file (MP3/WAV) containing a mix of different messages and music. This solution maximizes variety within the native Teams system.
– Best for: Any business using Microsoft Teams Phone. -
Advanced Streaming MS Teams On Hold
A live audio stream from our servers for true message randomisation and dynamic, real-time content updates. Perfect for short-term promotions or seasonal greetings.
– Best for: Businesses with Microsoft Teams Direct Routing and a compatible SBC.
Get started with Custom On Hold Messages for Microsoft Teams
Hear the Difference: Our Work in Action
Discover how our tailored on hold messages enhance the customer experience across a range of industries. Explore the examples below and get in touch with us today to create your own custom solution!
- Accounting / Finance 00:00
- Accomodation / Travel 00:00
- Business Services 00:00
- Creative Design / Media 00:00
- Distribution / Wholesale 00:00
- Education / Training 00:00
- Employment / Recruitment 00:00
- Entertainment / Leisure 00:00
- Government 00:00
- Health / Relaxation / Beauty 00:00
- IT / Software 00:00
- Legal 00:00
- Manufacturing 00:00
- Medical / Health 00:00
- Property / Real Estate 00:00
- Retail / Supplier 00:00
- Trades / Building 00:00
- Transport / Logistics 00:00
- Bowling Club 00:00
- Cosmetic Surgery 00:00
- Dental 00:00
- Vet & Animal Care 00:00
Frequently Asked Questions
What Our Clients Are Saying
"I found the system worked great for us. Customers can now enjoy learning about our business while on hold instead of hearing silence. We can also create our own messages to suit our needs for sales or special occasions. Very happy with the system and the efficient installation."
"I found the system worked great for us. Customers can now enjoy learning about our business while on hold instead of hearing silence. We can also create our own messages to suit our needs for sales or special occasions. Very happy with the system and the efficient installation."
“Big thanks to Evolved Sound for setting up our on-hold messaging system. It’s great knowing we can give our customers important information and promotions before they’ve even spoken to a member of our team. The flexibility to change our on-hold message has been incredibly useful and we’re thoroughly impressed with the sound quality. The team are highly efficient in the installation of the system and in providing any assistance we’ve needed.”
"We have been using Evolved Sound for our on hold messages for some time now, and would recommend the service to anyone. The recordings are professional and the service we receive is fantastic"
"Your service is exceptional when we compare it to some of the others we have to cope with!"
"This is brilliant. Please take some time to listen to this as it is spot on and super professional."
"We purchased an on-hold system from Evolved Sound in December 2004 and despite being located in a different city found it quick and easy."
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
"I would like to thank Evolved Sound for their professionalism and efficiency in assisting SPC Ardmona produce a new and greatly improved on-hold message. The new message now provides callers with up to date information about new products and general company information."
"All is working fine since the on hold system was installed. Although we wouldn't lose too much business if callers hung up, the systems certainly helps them stay connected with us while on hold. The on hold system also gives us a chance to put relevant information forward which assists in pushing our corporate identity."
"We finally had the on hold music system connected by our phone people. It is now working very well and we may look at changing the music down the track too."
"The MOH software has been great - we tried a CD player but then it died. We tried the radio but it kept drifting off the station. We had silence for ages but then customers didn't know if we'd hung up on them - not good customer service!"
"Easts was looking for an alternative to CD based messaging, by having flash based audio we haven't experienced any drop outs or need to change CDs. Just set and forget."
"Thanks for great work in setting up our 'Messages on Hold' within the first 3 days we gained an extra sale, which has paid for the entire cost of the system you put in. The Evolved Sound 'Messages on hold has become an invaluable tool to let our customers know what additional services our company offers and the whole process from script writing to final installation was a breeze."
"Since we have been running the on hold system, we have received a lot of positive feedback from our staff. They have said using on hold is a great way to provide customers with information that they don't already know about. We found the order process to be very easy and overall we are very happy with the end result."
"Since implementing our on hold system both members and non-members have commented favourably on what they now hear when on hold. It is a very practical and cheap way to promote our products and services. Evolved Sound were great with the scripting and ensured that all our requirements were met. The end product sounds spot on and gives us a great professional image."
"Although we don't put callers on hold too much, we do receive positive feedback. Callers have said it is good to have some relevant information to listen to while on hold rather than the local radio station. With that in mind, we know when they are placed on hold with the system supplied by Evolved Sound they will be looked after".
"We used the services and purchased on hold systems from Evolved Sound for numerous Government departments. It has been a very good company to work with. The production times have been to schedule and follow-ups were good too. Overall we have been significantly happy with the service and I would give the service a rating of 8 out of 10"
"Working with Evolved was great, we choose our voice over artist from the selection of recordings offered on the website. Evolved assisted us with the content of our recording offering insightful input into what makes a message work. The recording was done sooner than expected and we where happy with the review/ feedback process that evolved have in place. It gave us ample opportunity to fine tune the recording to suit our market. We valued our experience with Evolved and have no hesitation in recommending Evolved to others. GAMEHEAD will certainly be using evolved again in the future".
"Since purchasing an on hold software package we have enjoyed the flexibility to mix and match messages at a whim. When there are new promotions or new models arrive, we like the ability to quickly slot in the new recordings, without having to re-record everything again. The ability to provide separate content to different car divisions from one central server has been a very useful feature too."
What They Are Saying about us...
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
Ready to Transform Your Caller Experience?
Stop leaving your callers in silence. Let's create a professional on-
hold experience that strengthens your brand and grows your business.