Elevate Your Brand with Custom On Hold Messages for Zoom Phone

Turn hold time into a professional marketing opportunity. Our studio-produced custom audio engages callers, reduces hang-ups, and promotes your services while they wait. Evolved Sound provides solutions fully optimized for seamless integration with your Zoom Phone system, guaranteeing high-quality playback.

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Evolved Sound compatible professional on hold messages for Zoom Phone system

Your Professional Audio in 3 Simple Steps

Script & Strategy Call

We consult on your goals and write a compelling script that works. Your message is effective and aligned with your marketing plan.

Voice & Music Selection

Choose from our library of professional voice artists and fully licensed music.Your audio is legally compliant and perfectly matches your brand’s tone.

Production & Delivery

We produce, master, and deliver a Zoom Phone-ready MP3 or WAV file, guaranteed to meet the size and format requirements for a successful upload. You save IT time and get audio optimized for crystal-clear phone playback.

Key Benefits of Custom Zoom Phone Hold Music

  • Brand Professionalism: Replace the generic default loop with professional voiceovers and music that reinforce your brand identity every time a call is placed on hold.
  • Maximize Engagement: Keep callers informed with promotions, business hours, and FAQs to reduce perceived wait times and increase customer satisfaction.
  • Combat Repetition: We use specialized production techniques (single, long audio files) to overcome Zoom Phone's lack of a native shuffle feature, ensuring maximum message variety.
  • Guaranteed Compatibility: We deliver files optimized to meet the strict MP3/WAV format and size requirements of the Zoom Phone Asset Library.
Phone system logo for custom on hold messaging

Technical Specifications & Upload Guide

Evolved Sound ensures your audio meets the following technical requirements for direct upload into the Zoom Phone Asset Library:

  • Supported Formats
    MP3 or WAV. We recommend MP3 for smaller file size.
  • Max File Size
    Under 10MB. We expertly compress and master files for size without sacrificing quality.
  • Message Strategy
    Single Blended File: Since Zoom Phone does not shuffle or randomize playlists, we deliver one long file with mixed messages and music to simulate variety.

Core Configuration: Custom Music on Hold for Zoom Phone

How to Program Your Custom Audio (Admin Path): This is the standard process for IT administrators uploading new files via the web portal:

  • Access the Audio Library: Sign in to the Zoom web portal. In the navigation menu, click Phone, then Settings.
  • Add Audio: Navigate to the Hold Music section and click Edit. Select "Add Audio" or "Choose from Asset Library.
  • Upload: Use the Upload tab to select the custom MP3/WAV file from your computer.
  • Assignment: Assign the new custom file to your site-level Hold Music settings or directly to specific Call Queues.

Frequently Asked Questions

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