Professional On Hold Messages for Aussie Broadband Customers – Enhance Every Call Experience!

Make every call a positive experience with customised on hold messages and music designed specifically for Aussie Broadband systems. Whether you’re a business looking to elevate your brand or an IT reseller seeking a trusted partner, we’ve got you covered.

Key Benefits of Aussie Broadband On Hold Messages from Evolved Sound

At Evolved Sound, we can produce ABB On Hold Messages that can turn your phone into a powerful marketing tool.

Seamless Integration with Aussie Broadband Systems

Effortlessly integrates with Aussie Broadband’s infrastructure, ensuring smooth setup and reliable performance tailored to your business needs.

Enhanced Caller Experience

Professionally crafted ABB on hold messages reduce hang-ups and frustration, keeping callers engaged and improving customer satisfaction.A happier caller = better business!

Tailored Content for Industries

Customised messaging designed to suit diverse industries, helping businesses communicate effectively with their target audience.

Playlist Customisation and Randomisation

Aussie Broadband’s platform supports playlists of multiple on hold music or message files, which can play randomly for maximum engagement and reduced repetition.

File Combination Requirements

For Aussie Broadband systems, on-hold music and messages are typically uploaded as a single combined file. If you require multiple tracks, we can expertly segregate content to allow for more dynamic playback options.

File Format and Quality Specifications

The ABB platform requires audio files in WAV format (PCM, 8 kHz, mono). Evolved Sound will professionally convert all CD quality studio masters for best playback quality to all caller types

VIEW EXAMPLES - Aussie Broadband On Hold Progamming

Key Tips for Maximising the Value of Aussie Broadband On Hold Messages & Music

Enhance Caller Experience with Tailored On Hold Programs for Aussie Broadband PBX

Listen to Aussie Broadband On Hold Messages by Industry

Explore the examples below to hear how our Aussie Broadband on hold messages elevate the customer experience across various industries. Contact us today to get started on creating your custom solution!

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00:00
  • Accounting / Finance 00:00
  • Accomodation / Travel 00:00
  • Business Services 00:00
  • Creative Design / Media 00:00
  • Distribution / Wholesale 00:00
  • Education / Training 00:00
  • Employment / Recruitment 00:00
  • Entertainment / Leisure 00:00
  • Government 00:00
  • Health / Relaxation / Beauty 00:00
  • IT / Software 00:00
  • Legal 00:00
  • Manufacturing 00:00
  • Medical / Health 00:00
  • Property / Real Estate 00:00
  • Retail / Supplier 00:00
  • Trades / Building 00:00
  • Transport / Logistics 00:00

How Evolved Tailored On Hold Transforms Businesses

1 May 2018

Increasing Sales for an Insurance Company

Challenge: A niche market  insurance company struggled to inform customers about their newest products and emergency claim events. Many customers were unaware of additional services available.

Solution: Evolved Sound crafted engaging on hold messages highlighting their premium policies and special promotions. The messages were paired with upbeat, professional music to keep callers engaged.

Results:

  • 20% increase in upsells of premium value-add insurance policies within three months.
  • Improved customer awareness about less known product offerings.
1 June 2018

Reducing Caller Abandonment for an IT Company

Challenge: A regional IT company faced high call abandonment rates due to long wait times, leading to customer dissatisfaction and negative reviews.

Solution: Evolved Sound implemented customised on-hold messages that reassured callers, updated them about wait times, and shared details about self-service options and FAQs. Relaxing, non-intrusive background music was crafted into the mix to create a calm atmosphere.

Results:

  • 35% decrease in call abandonment rates.
  • Increased adoption of self-service options, reducing the load and stress on customer support agents.
1 August 2018

Informing Callers About Seasonal Promotions for an ISP

Challenge: A national ISP wanted to boost sales during their holiday promotion but found it challenging to reach all customers effectively.

Solution: We created seasonal on-hold messages focusing on their limited-time offers and discounts. The messages were designed to create urgency while keeping a cheerful holiday tone.

Results:

  • 25% increase in inquiries about holiday promotions.
  • A significant rise in holiday package sales, surpassing their previous year’s numbers.

FAQ - On-Hold Messages for Aussie Broadband Users

On Hold Messages for Aussie Broadband are professionally crafted voiceovers and music designed to engage, inform, and entertain callers while they are on hold. These messages ensure that callers have a pleasant experience and gain valuable information about services, promotions, or updates.

Professional On Hold Music enhances the call experience by:

  • Reducing perceived wait times.
  • Projecting a polished and professional image of your business.
  • Helps reduce hang ups if callers can enjoy and even sing along with what they hear.

On Hold Messaging Reseller Services allow partners to provide custom on hold messaging solutions to their Aussie Broadband clients. As a reseller, you can offer tailored audio solutions a value added services and potential new revenue stream.

Yes! Evolved Sound can tailor on-hold messages to reflect your business’s tone and branding. Share updates about your services, new features, or general company information to keep callers engaged!

Choose from a variety of licence free music tracks to match your business’s personality. Options range from upbeat and energetic to calm and soothing styles. Evolved Sound can't also assist with loading commercially released vocal on hold music to create your on own on hold radio station.

Yes, Evolved Sound can assist to script, produce and load professionally tailored on hold content to your valued callers. Going forward your timely marketing marketing updates and content refreshes can be fully scheduled and managed.

On-Hold Messages:

  • Improve customer satisfaction.
  • Strengthen your brand’s professional image.
  • Provide marketing opportunities during wait times.

It’s recommended to update your messages quarterly or whenever you have new promotions, services, or important updates to share in line with all your other key marketing activities.  Your on hold recordings should form part of your broader integrated marketing plan.

Yes! We offer Reseller Aussie Broadband On Hold Partner solutions, allowing you to package and sell our services as part of your existing offerings, while benefiting from our expertise and support. We also have Referral options if you don't want to be too involved with arranging all elements of provisioning professional recordings for ABB. As a partner, you can gain access to reliable, high-quality telephone audio services, boosting your client offering and the potential for creating new revenue opportunities.

What they are saying about us...

Ready to elevate your caller experience? Contact us today for a free custom on-hold message sample!

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