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Latest April 2015 Economic Insights – Glimpse the Future of Business by Asher Judah
Summary of key points from Asher Judah’s speech today in Melbourne. During the next 30 years over 3.1 billion people are forecast to join the ...
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Tips to Integrate Mobile Marketing with Your Message On Hold Campaign
As a business, you know that there are times when you receive too many callers and there isn’t enough staff to answer each call right ...
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Customers Will Pay More for Superior Outcomes
Many believe that price is one of the most important factors that people consider before buying a product. That’s the reason why so many brands ...
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Customer Support: Always Focus on the Caller
One of the most common mistakes customer service staff make is neglecting the feelings of the caller and not being truly in the moment. The ...
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Voice Recognition Phone IVR Menus vs Key Press Menus
It surprises many people that voice recognition is actually not new technology. It’s a feature you can find in Windows 7 and Apple OS X, ...
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Pitfalls of Messages On Hold for VoIP Systems
Businesses often upgrade their phone systems because newer technologies tend to be more efficient or cost effective. But sometimes changing systems, such as replacing the ...
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You Need to Believe in What You Have to Offer for People to Buy from You
As a seller, it is crucial to overcome any doubts and suspicions that potential customers may have about your products and services. You have to ...
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Why Direct Marketing Is Making a Comeback
Marketing underwent a drastic paradigm shift ever since the Internet stopped being a “strange new phenomenon” and became a medium that was taken for granted. ...
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