Category: Customer Service
Setting the Tone for Business Success
One of the most important goals of advertising and marketing is to communicate a brand’s personality. With the right personality, a brand can resonate with ...
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Sounds That Can Confuse Your Customers & Staff In Store
Just thought we would share this to show the havoc that mobile phones can cause: Our client has just started running our Easy Listening / ...
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Customer Support: Always Focus on the Caller
One of the most common mistakes customer service staff make is neglecting the feelings of the caller and not being truly in the moment. The ...
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How to Sound Local and Personalised Over the Phone
Your business may serve customers all over the country, but it’s vital that you still sound like you just live next door to them. Many ...
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Choosing Your Voice – How the Right Voice Can Influence Callers
Popular businesses owe part of their success to their customer care representatives. These are the very people who try to appease distressed customers. Why is ...
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Is it Okay to Divert Business Calls to Voicemail
There are many benefits of voicemail, which is why it has become an essential part of everyday life. If you’re trying to contact a friend ...
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Calls To Your Business Are Your First Impression
In the high flying, business world of today, you only get one chance to make a first impression, especially with a new customer. If that ...
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