Category: Customer Service

A point of sales system used for a customer loyalty program.

Proven Customer Loyalty Strategies to Keep Them Coming Back

Is there anything better than getting a new customer? Some would say that it is getting two new ones — that’s a good answer but …

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VoIP Phone Systems: Features That Can Help You Engage Difficult Customers On Hold

Difficult customers are indeed “difficult” to deal with because they’re often angry and impatient. And it becomes even more difficult when you can’t avoid putting …

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How to Measure Customer Satisfaction

Customer satisfaction is all about making sure that your services and products are meeting the expectations of your customers. You want satisfied customers because happy …

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Your Marketing Strategy Starts and ENDS with Your Customers in Mind

Your Marketing Strategy Starts and ENDS with Your Customers in Mind

If you want your business to succeed, it follows that you need to know everything you can about your customers. They’re the ultimate boss of …

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How to Convert Dissatisfied Customers into Ardent Fans

How to Convert Dissatisfied Customers into Ardent Fans

Your customers can become unhappy for several reasons, and as a business owner, that’s always a problem that will hang over your head. Nowadays consumers …

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4 in 5 People Don’t Want to Call a Business That Only Has a Mobile Number

4 in 5 People Don’t Want to Call a Business That Only Has a Mobile Number

Numerous studies have been conducted over the years to answer one of the most crucial questions in business: What makes people choose one company over …

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Why a Confused Mind Doesn’t Buy

Why a Confused Mind Doesn’t Buy

Business owners and managers know that confused potential customers often don’t become customers at all. Confusion is the enemy of a sure sale, and in …

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Steps to Resilience shared by Mark McKeon

Steps to Resilience shared by Mark McKeon

We recently heard acclaimed author and high performance coach Mark McKeon present on some key Steps to Resilence. His presentation was remarkable and I’m pleased …

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Surveys for Business Evolution in the Sound Industry

Surveys for Business Evolution in the Sound Industry

All businesses evolve. They either evolve or they die. By way of an example, Evolved Sound began as a new media, IT and marketing business …

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Setting the Tone for Business Success

Setting the Tone for Business Success

One of the most important goals of advertising and marketing is to communicate a brand’s personality. With the right personality, a brand can resonate with …

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