Category: Customer Service

Your Marketing Strategy Starts and ENDS with Your Customers in Mind

Your Marketing Strategy Starts and ENDS with Your Customers in Mind

If you want your business to succeed, it follows that you need to know everything you can about your customers. They’re the ultimate boss of …

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How to Convert Dissatisfied Customers into Ardent Fans

How to Convert Dissatisfied Customers into Ardent Fans

Your customers can become unhappy for several reasons, and as a business owner, that’s always a problem that will hang over your head. Nowadays consumers …

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4 in 5 People Don’t Want to Call a Business That Only Has a Mobile Number

4 in 5 People Don’t Want to Call a Business That Only Has a Mobile Number

Numerous studies have been conducted over the years to answer one of the most crucial questions in business: What makes people choose one company over …

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Why a Confused Mind Doesn’t Buy

Why a Confused Mind Doesn’t Buy

Business owners and managers know that confused potential customers often don’t become customers at all. Confusion is the enemy of a sure sale, and in …

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Steps to Resilience shared by Mark McKeon

Steps to Resilience shared by Mark McKeon

We recently heard acclaimed author and high performance coach Mark McKeon present on some key Steps to Resilence. His presentation was remarkable and I’m pleased …

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Surveys for Business Evolution in the Sound Industry

Surveys for Business Evolution in the Sound Industry

All businesses evolve. They either evolve or they die. By way of an example, Evolved Sound began as a new media, IT and marketing business …

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Setting the Tone for Business Success

Setting the Tone for Business Success

One of the most important goals of advertising and marketing is to communicate a brand’s personality. With the right personality, a brand can resonate with …

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Sounds That Can Confuse Your Customers & Staff In Store

Sounds That Can Confuse Your Customers & Staff In Store

Just thought we would share this to show the havoc that mobile phones can cause: Our client has just started running our Easy Listening / …

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Customer Support Always Focus on the Caller

Customer Support: Always Focus on the Caller

One of the most common mistakes customer service staff make is neglecting the feelings of the caller and not being truly in the moment. The …

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How to Sound Local and Personalised Over the Phone

How to Sound Local and Personalised Over the Phone

Your business may serve customers all over the country, but it’s vital that you still sound like you just live next door to them. Many …

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