Category: Customer Service
Audio Logos and Why They Work
Unlocking the Power of Audio Logos: Why They Work Wonders In the dynamic world of marketing and branding, companies are constantly looking for new ways ...
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Contact Centres – Proven Customer Experience Strategies
The customer experience is at the heart of every business, but it’s not always easy to deliver. Achieving an exceptional customer experience isn’t just about ...
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Latest In Store and by Phone Brand Loyalty Strategies
Brand loyalty is customers’ tendency to choose your brand and products over competitors regardless of their advertising and price variations. While it’s crucial for companies ...
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The Essential Guide to Proven Customer Retention Strategies
Let’s face it: customer acquisition is tough and getting tougher. There are plenty of articles out there that explain why, but suffice to say that ...
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Food Factory On Hold Messages – The Essential Caller Ingredients
It’s advisable to pour custom on hold messages into the mix when it comes to call holding for a food factory. These voice clips can ...
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How to Support Australian Music through On Hold Music
2020 and 2021 have been immeasurably difficult years, from environmental disasters, repeated lockdowns due to the pandemic, and massive economic hardships. Many businesses – particularly ...
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AI or Real IVR Recordings – Which is Better for Business?
How you represent your business is of the utmost importance, and no one answer is correct for every company. The voice and image will vary ...
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There’s More to Omnichannel Marketing than Updating your On Hold Messages & Social Media
When done right, customised audio marketing is an extremely effective way to maximise your customer communication and get better results in all aspects of your ...
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Little-Known Customer Service Strategies to Satisfy Your Clients
Working in any customer service role requires patience, time, and commitment to ensuring your customer’s needs are met. That being said, if your company only ...
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Update your Phone Recordings when Remote Working
On hold messages represent your business’ personality. The COVID-19 pandemic has changed many aspects of your life and how your business operates. Despite this, marketing ...
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