Category: Customer Service

Contact centre agents adding their goals to board in effort to improve customer experience ratings.

Little-Known Customer Service Strategies to Satisfy Your Clients

Working in any customer service role requires patience, time, and commitment to ensuring your customer’s needs are met. That being said, if your company only …

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Update your Phone Recordings when Remote Working

On hold messages represent your business’ personality. The COVID-19 pandemic has changed many aspects of your life and how your business operates. Despite this, marketing …

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This has a picture of a medical worker without a face who is wearing a telephone headset. There is also a cartoon image of an ambulance next to them.

Medical On Hold Messages: What to say to waiting patients

Telephone On-hold messages for medical centres are pivotal to maintaining and improving patient services. It doesn’t matter whether your patients are calling for enquiries, appointments, …

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A point of sales system used for a customer loyalty program.

Proven Customer Loyalty Strategies to Keep Them Coming Back

Is there anything better than getting a new customer? Some would say that it is getting two new ones — that’s a good answer but …

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VoIP Phone Systems: Features That Can Help You Engage Difficult Customers On Hold

Difficult customers are indeed “difficult” to deal with because they’re often angry and impatient. And it becomes even more difficult when you can’t avoid putting …

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How to Measure Customer Satisfaction

Customer satisfaction is all about making sure that your services and products are meeting the expectations of your customers. You want satisfied customers because happy …

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Your Marketing Strategy Starts and ENDS with Your Customers in Mind

Your Marketing Strategy Starts and ENDS with Your Customers in Mind

If you want your business to succeed, it follows that you need to know everything you can about your customers. They’re the ultimate boss of …

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How to Convert Dissatisfied Customers into Ardent Fans

How to Convert Dissatisfied Customers into Ardent Fans

Your customers can become unhappy for several reasons, and as a business owner, that’s always a problem that will hang over your head. Nowadays consumers …

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4 in 5 People Don’t Want to Call a Business That Only Has a Mobile Number

4 in 5 People Don’t Want to Call a Business That Only Has a Mobile Number

Numerous studies have been conducted over the years to answer one of the most crucial questions in business: What makes people choose one company over …

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Why a Confused Mind Doesn’t Buy

Why a Confused Mind Doesn’t Buy

Business owners and managers know that confused potential customers often don’t become customers at all. Confusion is the enemy of a sure sale, and in …

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