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Is it Okay to Divert Business Calls to Voicemail

Is it Okay to Divert Business Calls to Voicemail

There are many benefits of voicemail, which is why it has become an essential part of everyday life. If you’re trying to contact a friend ...
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Branding with your Message on Hold

Branding with your Message on Hold

Many successful companies have developed unique marketing and advertising techniques to keep their customers hooked. One of these techniques is the message-on-hold. A successful, powerful ...
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The Science Behind On Hold & In Store Music

The Science Behind On Hold & In Store Music

The modern world and all of its complexities have doomed much of the common man’s time into the wastebasket of necessary (and unnecessary) waiting. Statistics ...
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Keeping your Customers Satisfied While on Hold

Keeping your Customers Satisfied While on Hold

Everyone has been there- you call a business only to wait for the receptionist to take your call, and you end up listening to awful ...
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Licenced Music On Hold

Licenced Music On Hold

Imagine this setting: You are calling for a customer service hotline. After a few seconds, a customer service representative answers your call. You tell her ...
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How often should on hold music be updated

How often should on hold music be updated?

The practice of creating on hold music has alleviated many of the awkward and silent pauses on telephone transactions. Many businesses and sometimes even residential ...
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Customers' Thoughts About On-Hold Music

Customers’ Thoughts About On-Hold Music

May it be a sweet smooth sax solo, a long-forgotten Cross melody or a catchy version of Beethoven’s 5th Symphony, customers do have something to ...
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Choosing The Best On-Hold Music

Choosing The Best On-Hold Music

Have you ever been placed on hold during a call to the customer service hotline? Companies and businesses understand you and other callers like you ...
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