Elevate Your Brand with Custom On Hold Messages for Zoom Phone

Turn hold time into a professional marketing opportunity. Our studio-produced custom audio engages callers, reduces hang-ups, and promotes your services while they wait. Evolved Sound provides solutions fully optimized for seamless integration with your Zoom Phone system, guaranteeing high-quality playback.

Your Professional Audio in 3 Simple Steps

Script & Strategy Call

We consult on your goals and write a compelling script that works. Your message is effective and aligned with your marketing plan.

Voice & Music Selection

Choose from our library of professional voice artists and fully licensed music.Your audio is legally compliant and perfectly matches your brand’s tone.

Production & Delivery

We produce, master, and deliver a Zoom Phone-ready MP3 or WAV file, guaranteed to meet the size and format requirements for a successful upload. You save IT time and get audio optimized for crystal-clear phone playback.

Key Benefits of Custom Zoom Phone Hold Music

Brand Professionalism: Replace the generic default loop with professional voiceovers and music that reinforce your brand identity every time a call is placed on hold.
Maximize Engagement: Keep callers informed with promotions, business hours, and FAQs to reduce perceived wait times and increase customer satisfaction.
Combat Repetition: We use specialized production techniques (single, long audio files) to overcome Zoom Phone's lack of a native shuffle feature, ensuring maximum message variety.
Guaranteed Compatibility: We deliver files optimized to meet the strict MP3/WAV format and size requirements of the Zoom Phone Asset Library.

Technical Specifications & Upload Guide

Evolved Sound ensures your audio meets the following technical requirements for direct upload into the Zoom Phone Asset Library:

Supported Formats

MP3 or WAV. We recommend MP3 for smaller file size.
Max File Size

Under 10MB. We expertly compress and master files for size without sacrificing quality.
Message Strategy

Single Blended File: Since Zoom Phone does not shuffle or randomize playlists, we deliver one long file with mixed messages and music to simulate variety.

Core Configuration: Custom Music on Hold for Zoom Phone

How to Program Your Custom Audio (Admin Path): This is the standard process for IT administrators uploading new files via the web portal:

Access the Audio Library: Sign in to the Zoom web portal. In the navigation menu, click Phone, then Settings.
Add Audio: Navigate to the Hold Music section and click Edit. Select "Add Audio" or "Choose from Asset Library.
Upload: Use the Upload tab to select the custom MP3/WAV file from your computer.
Assignment: Assign the new custom file to your site-level Hold Music settings or directly to specific Call Queues.

Frequently Asked Questions

Can Zoom Phone shuffle messages or play a random playlist?

No. Zoom Phone currently plays the audio file on a continuous loop and does not have a native shuffle feature. Our service overcomes this by blending your messages and music into one long, professionally varied file.

What happens if a call is 'parked' instead of put on hold?

Custom hold music does not apply to parked calls. Callers placed on park will hear the default Zoom hold music.

How often should I update my Zoom Phone messages?

We recommend refreshing your content seasonally (every 3 months) or whenever you have major promotions, new services, or updated business hours.

Is the music licensed for business use?

Absolutely. All music we provide is 100% licensed and royalty-free, protecting your business from any copyright infringement issues.

Elevate Your Brand with Custom On Hold Messages for Zoom Phone

Your Professional Audio in 3 Simple Steps

Script & Strategy Call

Voice & Music Selection

Production & Delivery

Key Benefits of Custom Zoom Phone Hold Music

Technical Specifications & Upload Guide

Core Configuration: Custom Music on Hold for Zoom Phone

Frequently Asked Questions

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