Professional Telstra On Hold Messages to Enhance Your Business Calls

Evolved Sound provides high-quality on hold messages and music solutions designed to be fully compatible with Telstra phone systems. In select cases, we can offer a fully integrated solution with benefits like streamlined content management, easy updates, and effective on hold marketing.

On Hold Messages for Telstra Phone Systems - Benefits

Evolved Sound specialise in professional on-hold messaging solutions that are fully compatible with Telstra’s VoIP and traditional phone systems.

Improved Customer Satisfaction

Reduce caller frustration and create a positive experience.

Reinforced Brand Identity

Consistent audio branding for a professional image.

Effective Marketing Tool

Promote your Telstra business services and special offers.

Telstra System Compatibility

Seamless integration with a wide range of Telstra phone systems.

Flexible Updates

Easily update your messages to reflect current information.

Cost-Effective

Save time and money compared to trying to script and recording yourself.

Compatibility Details (For Telstra On Hold Messages)

Telephony Systems:

Compatible with Telstra Hosted Voice, TIPT (Telstra IP Telephony), SIP-based systems, and legacy PABX systems.
Supports both cloud-hosted and on-premises telephony environments.

Audio Formats:

Delivered in Telstra-approved formats: WAV, MP3, and G.711 codec.
Optimized for telephony standards: mono, 8kHz sample rate.

Network Compatibility:

Compatible with Telstra’s 4G, 5G, and IP network infrastructures for voice services.

Device Compatibility:

Supports traditional desk phones, IP phones, softphones, and mobile endpoints connected via Telstra’s network.

Operating Environments:

Designed to function within Telstra’s enterprise-grade network architecture and cloud solutions.

Integration Details (For Telstra On Hold Messages)

IVR and Call Flow Systems:

Integrates seamlessly with Telstra IVR platforms and custom call-flow solutions.

Scheduling and Updates:

Supports automated or manual scheduling of message updates via Telstra’s management systems.
Remote update capability for real-time or scheduled message refreshes.

Security and Compliance:

Follows Telstra’s secure asset management protocols and Australian telecommunications regulations.
Secure transmission and storage of audio files.

Support and Maintenance:

24/7 support for urgent message updates and technical troubleshooting.
SLA-driven response times for integration issues or urgent content changes.

Analytics (if applicable):

Option to integrate with analytics-enabled systems for tracking playback, customer hold times, and engagement insights.

Get a Free Quote for Telstra On Hold Messages

Listen to Telstra On Hold Messages by Industry

Explore the examples below to hear how our Telstra on-hold messages elevate the customer experience across various industries. Contact us today to get started on creating your custom solution!

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Accounting / Finance 00:00
Accomodation / Travel 00:00
Business Services 00:00
Creative Design / Media 00:00
Distribution / Wholesale 00:00
Education / Training 00:00
Employment / Recruitment 00:00
Entertainment / Leisure 00:00
Government 00:00
Health / Relaxation / Beauty 00:00
IT / Software 00:00
Legal 00:00
Manufacturing 00:00
Medical / Health 00:00
Property / Real Estate 00:00
Retail / Supplier 00:00
Trades / Building 00:00
Transport / Logistics 00:00

FAQ - Telstra On Hold Messages

What are the recommended audio file formats for Telstra on hold messages?

For Telstra on hold messages (including business phone systems and IVR), the recommended audio file formats are typically:

Format: WAV
Encoding: PCM (Pulse Code Modulation), uncompressed
Bit Depth: 16-bit
Sample Rate: 8 kHz or 16 kHz (8 kHz is most common for telephony systems)
Channels: Mono

Can Evolved Sound help me upload the audio files to my Telstra system?

Yes, Evolved Sound can assist you with uploading audio files to your Telstra system. They specialize in providing tailored on-hold message solutions compatible with various phone systems, including Telstra's. Their services encompass scriptwriting, professional voice recordings, background music mixing, and delivering the final audio in the appropriate format for your system.

How often should I update my Telstra on-hold messages?

You should update your Telstra on-hold messages every 1 to 3 months to keep them fresh and relevant.

Here's a quick guideline:

Every 3 months – Best for general updates, seasonal promotions, or regular refreshes.
Monthly – Ideal for industries with fast-changing offers (e.g., retail, real estate, events).
Immediately – If you have major business changes (new location, holiday hours, new services, etc.).

Do you offer different voice over options suitable for a Telstra business?

Yes, there are a variety of voice-over options suitable for a Telstra business, and many services—including Evolved Sound and similar providers—offer:

Voice-Over Options:

Male & female voices
Various accents (e.g., Australian, British, American)
Professional tones (e.g., friendly, corporate, warm, energetic)
Multilingual voices (if your business serves diverse communities)

What they are saying about us...

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Telstra’s SD-WAN solution enabled us to streamline our global operations and reduce network complexity across more than 2,000 stores. The flexibility and visibility we gained were game-changing.

Telstra’s high-speed, secure connectivity supports everything from ticketing to aircraft maintenance. They are more than a provider—they’re a technology partner.

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