Category: Music On Hold
The Spotify Trap: Why Your Store Music is a Legal Liability
If you’re running a multi-site retail group, a busy medical clinic, or a high-end showroom in Australia, you’ve likely been tempted to just plug a ...
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The Ultimate Audio Experience Audit: 5 Gaps Costing You Customers
The Ultimate Audio Experience Audit: 5 Sound-Related Gaps Costing You Customers What if we told you that the silence, music, or recorded voice your customer ...
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Energy Companies – The Power of Radio Style On Hold Music Playlists
In the current world of busy and rushing people, customers demand efficiency from businesses even on phone calls. Nevertheless, most energy companies need to realise ...
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Microsoft Teams Call Hold Policy: Custom Music on Hold Admin Guide
When implementing Microsoft Teams Phone, IT administrators often need to replace the default music with custom audio to reinforce branding or relay critical information. Moving ...
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How to Support Australian Music through On Hold Music
2020 and 2021 have been immeasurably difficult years, from environmental disasters, repeated lockdowns due to the pandemic, and massive economic hardships. Many businesses – particularly ...
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VoIP Phone System: Features That Can Help You Engage Difficult Customers On Hold
Difficult customers are indeed “difficult” to deal with because they’re often angry and impatient. And it becomes even more difficult when you can’t avoid putting ...
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The Science Behind On Hold & In Store Music
The modern world and all of its complexities have doomed much of the common man’s time into the wastebasket of necessary (and unnecessary) waiting. Statistics ...
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Keeping your Customers Satisfied While on Hold
Everyone has been there- you call a business only to wait for the receptionist to take your call, and you end up listening to awful ...
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Licenced Music On Hold
Imagine this setting: You are calling for a customer service hotline. After a few seconds, a customer service representative answers your call. You tell her ...
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How often should on hold music be updated?
The practice of creating on hold music has alleviated many of the awkward and silent pauses on telephone transactions. Many businesses and sometimes even residential ...
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