Category: Music On Hold

James Black from Black Sorrows playing outside on keyboards.

How to Support Australian Music through On Hold Music

2020 and 2021 have been immeasurably difficult years, from environmental disasters, repeated lockdowns due to the pandemic, and massive economic hardships. Many businesses – particularly ...
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VoIP Phone Systems: Features That Can Help You Engage Difficult Customers On Hold

Difficult customers are indeed “difficult” to deal with because they’re often angry and impatient. And it becomes even more difficult when you can’t avoid putting ...
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The Science Behind On Hold & In Store Music

The Science Behind On Hold & In Store Music

The modern world and all of its complexities have doomed much of the common man’s time into the wastebasket of necessary (and unnecessary) waiting. Statistics ...
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Keeping your Customers Satisfied While on Hold

Keeping your Customers Satisfied While on Hold

Everyone has been there- you call a business only to wait for the receptionist to take your call, and you end up listening to awful ...
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Licenced Music On Hold

Licenced Music On Hold

Imagine this setting: You are calling for a customer service hotline. After a few seconds, a customer service representative answers your call. You tell her ...
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How often should on hold music be updated

How often should on hold music be updated?

The practice of creating on hold music has alleviated many of the awkward and silent pauses on telephone transactions. Many businesses and sometimes even residential ...
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Customers' Thoughts About On-Hold Music

Customers’ Thoughts About On-Hold Music

May it be a sweet smooth sax solo, a long-forgotten Cross melody or a catchy version of Beethoven’s 5th Symphony, customers do have something to ...
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Choosing The Best On-Hold Music

Choosing The Best On-Hold Music

Have you ever been placed on hold during a call to the customer service hotline? Companies and businesses understand you and other callers like you ...
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