On Hold Equipment

Our latest digital on hold players deliver exceptional sound quality and reliability, while also providing your business with flexible message updating options. Once connected, our systems will run endlessly without fail for many years to come!

Flash Drive On Hold System

This flexible On Hold System can play a huge array of mp3 files in single or multi-track selection modes.

The Flash Drive On Hold System is a solid state commercial grade player. Just connect and let it run! We guarantee it!

 

 

 

 

 

 

 
View connection diagram

Benefits
  • Very reliable and exceptional sound quality.
  • Restarts automatically after power surge and / or loss of power.
  • Equipped with a removable USB Flash Drive cartridge for easy updating by either swapping to a new cartridge or updating the existing one.
  • Optional SD slot for storing content and / or updating via an SD card.
Suitable for businesses that Would like to continuously play an extensive catalogue of pre-recorded audio content for telephone on hold or other retail / point of sale applications.
Features
  • Full digital system with no moving parts for maximum reliability.
  • USB Flash Drive included.
  • Plays a continuous stream of mp3 recordings in a loop (repeat ONE or repeat ALL).
  • Works with all PABX / PBX phone systems with an on hold audio input.
  • The content storage capacity is only limited by the size of the USB Flash Drive.
  • Tracks can be selected via a push button.
  • 1 track can be set to continuously play on repeat, or all tracks can be set to run from start to finish, then repeat again (repeat ALL).
  • Recorded content is pre-programmed onto the USB Flash Drive. Powerful built-in 8 watt amplifier.
  • Digital volume controls.
  • Wall mountable.
System
  • On / Off button.
  • Repeat 1 track or ALL tracks button.
  • Track select forward or backwards button (depends upon content).
  • Volume increase button.
  • Volume decrease button.
  • Power on LED.
  • 3.5mm output sockets – Line Out (stereo), Right Out Only, Left Out Only and Sub-Out (lower frequency output).
  • Audio socket (connects to telephone on hold Line Isolation Unit).
  • Power DC 12 Volts – 500 mA socket connection for power.
Media Format
  • MP3
Dimensions L = 200mm x W = 105 mm x H = 35mm
Technical Requirements Providing your business phone system has the ability to place callers on hold and / or currently has an audio device (such as a CD player or radio) running for on hold – then you’re ready to go. Our Flash Drive On Hold System simply needs to be connected, switched on and it will run continuously.

Software On Hold System

Our Software On Hold system plays your on hold messages and music from an existing office computer. The software runs in the background of a Windows computer, while still allowing the computer to be utilised for its regular purpose.


View connection diagram

Benefits
  • Ability to schedule the commencement and expiration dates of messages.
  • Ability to prioritise messages according to rotation or according to the messages you want to play more often.
  • Allows for fast updates by email.
  • Very cost effective, as it operates using your existing infrastructure.
Suitable for businesses that Require timely and immediate control over each on hold message and music track and / or foresee the need for more frequent content updates.
Features
  • Real time mixing of messages and music to create an endless broadcast.
  • Message scheduling to commence and expire on certain dates, days of the week or times of the day.
  • Full digital audio ensures that your content always sounds fantastic, clear and easy to listen to.
  • Almost unlimited messages and music capacity.
  • Incorporates the latest state of the art ‘fuzzy logic’ formula to achieve the optimal message on hold and music on hold rotation rate.
  • Instant user control over content scheduling.
Technical Requirements The Software On Hold System runs on a Microsoft Windows based computer, with the sound card permanently connected to the Phone System. The “Phone System” is defined as the central PBX / PABX control box where all individual phones are connected. Ideally, the computer that will be running the software should be located within 4 metres of the Phone System. If the distance is longer, a cabler or electrician may be required to neatly run the audio cord. The Phone System must also be on hold compatible with a Line Isolation Unit. If the Line Isolation Unit doesn’t exist, this can easily be installed during a standard call out service by the customer’s preferred phone technician.