Business Phone Systems

Why would anyone want to sign up to phone system features that you don’t need on a platform that is worse than your existing system?

There is some panic and push in the market place to force businesses on to new VOIP cloud based phone systems.

Some business telephone companies are running around saying that when the NBN arrives to your street your current phone system won’t work so you must upgrade now. This is often a scare tactic to get you to spend up big and sign a crazy contract to a new deal with limited benefits.

We recommend to most businesses that they carry out detailed research and planning in this area. Taking advice from companies with a vested interest in their products, or who may be receiving kickbacks from specific phone system companies may not be the best solution for your business.

Our clients often turn to Evolved Sound about upgrading their phone system.

We aim to share some general tips and ideas to help you make the right decisions in this area.

General Phone System Advice & Considerations

When upgrading your business phone system here are some important considerations to take into account.

  • Evolved Sound - Arrow Icon Blue Call quality should be equal or better to a traditional PSTN landline. Anything less is not business grade and is totally unacceptable. This means you should never put up with call drop outs, or packet loss – similar to that of a mobile phone with poor reception. These quality issues would have a negative impact on your business.
  • Evolved Sound - Arrow Icon Blue The business phone system you choose needs to be scalable and future proof, easily adapting and adjusting as your business grows. It should not require expensive call-outs from technicians or huge capital expenditure every few years.
  • Evolved Sound - Arrow Icon Blue Ensure that your new phone system supports the loading in of your own messages on hold recordings. Not only must this be supported, but it is essential that the playback sound quality is high. When callers are placed on hold it should be at a random point within your script each time and not from the beginning. This will ensure that callers (particularly repeat ones placed on hold) are not hearing the beginning of the recording each time which would be very repetitive.
  • Evolved Sound - Arrow Icon Blue Ensure your new business phone system will work equally well if / when the new fastest broadband has replaced copper lines in your local area. All business grade VOIP systems and some current PBX system (with central hardware in your office) do support this.
  • Evolved Sound - Arrow Icon Blue Evaluate your current phone system especially all the things you would like to do with your business phone system but presently can’t. A new phone system can do wonders for your business; everything from improving productivity with staff and customers to centralised communications and potential call savings.

Other capabilities of a new phone system include:

  • Evolved Sound - Arrow Icon Blue Linking your phone system to your contact list for faster and more integrated dealing.
  • Evolved Sound - Arrow Icon Blue Advanced call queues and paths.
  • Evolved Sound - Arrow Icon Blue Special ring groups for different staff, divisions, functional areas.

An old dinosaur of a business phone system may be holding your business back severely, and a new one could be that well-earned boost your business needs.

Cloud Based Phone System Considerations

  • Evolved Sound - Arrow Icon Blue Ensure that you have a backup plan that covers your business in the event of power failure and / or the internet going down. This can be achieved by having calls automatically divert to a spare PSTN line or mobile phone in the event of your primary internet-reliant system going down.
  • Evolved Sound - Arrow Icon Blue If you want to connect multiple offices and / or enable staff to work from other locations or at home, a hosted VOIP system is generally the best and most seamless way to achieve such functionality. It can offer many advanced configurations that were previously only available to larger companies. These include the ability to have your office line and mobile phone ring simultaneously, which means you never have to worry about diverting. Open and closing times can be automatically set, diversions to voicemail are automatic and messages to voicemail can be instantly sent to your email if you wish. Other features include detail call statistics and reporting, IVR menus and the list goes on!
  • Evolved Sound - Arrow Icon Blue Determine how important security, privacy and full control is for your business. A hosted VOIP phone system may make your business more vulnerable as other parties may be more privy to your call activity as you are relying on them for calls. This means you have less control of the situation, and your phone data is potentially less private.

Traditional PBX Phone System Considerations

(central control unit in your office where all your handsets connect into)

  • Evolved Sound - Arrow Icon White Ensure that you have control over standard everyday adjustments without needing an expensive call-out from a technician each time. These include adding or removing voicemails and after-hours messages, programing diversions, closing time adjustments and general troubleshooting.
  • Evolved Sound - Arrow Icon White Having the option to receive or make calls via Voice Over IP (internet) can be bonus. This can often provide the best of both worlds with a rock solid traditional system and ability to save on some calls to certain destinations.
  • Evolved Sound - Arrow Icon White If you have a power or other outage in your office, consider an emergency fall back strategy whereby important business calls can instantly be switched over to a fall back phone number.
  • Evolved Sound - Arrow Icon White Verify that you can connect an external device to play your on hold messages. This will ensure that playback quality is always excellent, and future updates by your on hold provider will be easy and fast.

Evolved Sound has years of experience working with just about every type of business phone system. We know what you should be looking for in the market place and we know how to keep it simple. If you are currently experiencing lower than preferred call quality, or feel you are missing out on important phone system features we recommend you attend to this sooner than later.

For practical and impartial advice about business grade phone systems, contact Evolved Sound anytime for the right advice.

What they are saying about us...

"I found the system worked great for us. Customers can now enjoy learning about our business while on hold instead of hearing silence. We can also create our own messages to suit our needs for sales or special occasions. Very happy with the system and the efficient installation."
Amcal Pharmacies
"Thank you for the prompt service and quality product. The sound quality is fantastic and the ability to update our message on such a quick turn around time is great".
VicRoads
“Big thanks to Evolved Sound for setting up our on-hold messaging system. It’s great knowing we can give our customers important information and promotions before they’ve even spoken to a member of our team. The flexibility to change our on-hold message has been incredibly useful and we’re thoroughly impressed with the sound quality. The team are highly efficient in the installation of the system and in providing any assistance we’ve needed.”
Darren SmithHughes Limousines WA
"We have been using Evolved Sound for our on hold messages for some time now, and would recommend the service to anyone. The recordings are professional and the service we receive is fantastic"
Hume City Councils
"Your service is exceptional when we compare it to some of the others we have to cope with!"
Alphington Medical Centre
"This is brilliant. Please take some time to listen to this as it is spot on and super professional."
Edge Custom Media
"We purchased an on-hold system from Evolved Sound in December 2004 and despite being located in a different city found it quick and easy."
Maxima Group
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
John Crane
"I would like to thank Evolved Sound for their professionalism and efficiency in assisting SPC Ardmona produce a new and greatly improved on-hold message. The new message now provides callers with up to date information about new products and general company information."
SPC Admona
"All is working fine since the on hold system was installed. Although we wouldn't lose too much business if callers hung up, the systems certainly helps them stay connected with us while on hold. The on hold system also gives us a chance to put relevant information forward which assists in pushing our corporate identity."
Northern Health
"We finally had the on hold music system connected by our phone people. It is now working very well and we may look at changing the music down the track too."
KCI Medical
"The MOH software has been great - we tried a CD player but then it died. We tried the radio but it kept drifting off the station. We had silence for ages but then customers didn't know if we'd hung up on them - not good customer service!"
Circuit Link International
"Easts was looking for an alternative to CD based messaging, by having flash based audio we haven't experienced any drop outs or need to change CDs. Just set and forget."
Eastern Leagues Club
"Thanks for great work in setting up our 'Messages on Hold' within the first 3 days we gained an extra sale, which has paid for the entire cost of the system you put in. The Evolved Sound 'Messages on hold has become an invaluable tool to let our customers know what additional services our company offers and the whole process from script writing to final installation was a breeze."
Technophobia
"Since we have been running the on hold system, we have received a lot of positive feedback from our staff. They have said using on hold is a great way to provide customers with information that they don't already know about. We found the order process to be very easy and overall we are very happy with the end result."
Agilent Technologies
"Since implementing our on hold system both members and non-members have commented favourably on what they now hear when on hold. It is a very practical and cheap way to promote our products and services. Evolved Sound were great with the scripting and ensured that all our requirements were met. The end product sounds spot on and gives us a great professional image."
Tax Payers Australia
"Although we don't put callers on hold too much, we do receive positive feedback. Callers have said it is good to have some relevant information to listen to while on hold rather than the local radio station. With that in mind, we know when they are placed on hold with the system supplied by Evolved Sound they will be looked after".
Choice Hotels Australasia
"We used the services and purchased on hold systems from Evolved Sound for numerous Government departments. It has been a very good company to work with. The production times have been to schedule and follow-ups were good too. Overall we have been significantly happy with the service and I would give the service a rating of 8 out of 10"
Multimedia Victoria
"Working with Evolved was great, we choose our voice over artist from the selection of recordings offered on the website. Evolved assisted us with the content of our recording offering insightful input into what makes a message work. The recording was done sooner than expected and we where happy with the review/ feedback process that evolved have in place. It gave us ample opportunity to fine tune the recording to suit our market. We valued our experience with Evolved and have no hesitation in recommending Evolved to others. GAMEHEAD will certainly be using evolved again in the future".
Gamehead
"Since purchasing an on hold software package we have enjoyed the flexibility to mix and match messages at a whim. When there are new promotions or new models arrive, we like the ability to quickly slot in the new recordings, without having to re-record everything again. The ability to provide separate content to different car divisions from one central server has been a very useful feature too."
Melbourne City Toyota
The following clients through sub-contract thank Evolved Sound - Transworld Group, uni Mitsubishi Pencil Co., Swift Freight International, Sheraton Hotels & Resorts, Radisson SAS Hotels & Resorts, Panasonic, Motor Harley-Davidson Cycles & Le Meridien.
Previous
Next

evolve your business experience marketing

GET STARTED

Find us

5A Hartnett Close,
Mulgrave,
VIC, 3107

Contact

Tel // 1300 78 4440

Evolved Sound Logo White

Let's socialise

#evolvedsound

Facebook Twitter Instagram Linkedin

Additional Links

 Abraham Vantage Pty Ltd A.C.N. 131 066 781 trading as “Evolved Sound”

Scroll to Top