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How do I know if the on hold equipment you are offering is professional and reliable for my business? |
All the equipment & systems offered by Evolved Sound have been designed and tested specifically for the purpose they are proposed for. Our on hold systems are all fully digital with no moving parts and provide flexible updating options. Look out for companies offering domestic technology that may run on a battery, be difficult to operate or update, while also missing critical features for long term reliability and excellent sound quality.
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Will your equipment work with my phone system? |
Providing your phone system has the ability to place callers on hold and / or currently has an audio device connected on hold (such as a CD player or radio) – then you're ready to go. If this is the case, then all the on hold systems offered by Evolved Sound will easily work with your phone system.
If your organisation is not running a PBX / PABX multi line phone system, but instead just a single line telephone, you can still enable your telephone for on hold by connecting one of our single line on hold modules. Please contact us if you require further details about this device.
If you upgrade your phone system or move offices, you will still be able to use your on hold system, providing the new phone system is still on hold compatible and our supplied system is re-connected again in the same way.
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How many on hold message updates are right for my business? |
There is no simple answer to this question. Some businesses may choose not to update their on hold messages often at all, while others understand the benefits and importance of having fresh and changing messages and may update monthly, quarterly or a few times per year.
As a general guide, if the products, services and information that is presented to your customers constantly changes, it would be advisable to update your on hold messages in accordance with these changes. This will ensure your total message is consistent across all communication avenues of your business. Running the same message for too long can easily become a little stale or out of date. At a minimum, your on hold messages should be updated 2 to 3 times per year. It is particularly important to undertake more frequent updates if many of the same callers are regularly placed on hold.
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How long will my messages run for? |
A typical on hold script is about one typed A4 page, which consists of 6 to 10 messages (averaging 15 to 30 seconds in length per message). One the full mix has been produced, this equates to a total running time of between 4 to 6 minutes.
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When the message reaches the end will it automatically start again? |
Yes. In the case of our digital on hold equipment, when your message reaches the end, it will automatically loop back and commence from the start again. In the case of our on hold software system, the messages being played can be prioritised more randomly or with message specific rotations.
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Which part of the message will the caller hear? |
For example if you had 3 callers on hold, all 3 callers will be hearing the same instance of the message at the same given time. Callers are placed on hold at a random point within your entire recording. This is why we recommend each message to be not too long (average 30 seconds each), so if they land in the middle of one, the next isn't too far away.
We are aware of some Voice Over Internet Protocol (VOIP) and other more advanced phone systems which can have the caller hear the beginning of your recorded message when they are placed on hold. This however is not the best method of playback, as most callers won't hear the second half of your script, particularly in future times of calling back and being placed on hold.
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Can I play different messages to different callers or split the message to different parts our company? |
This option would be subject to the technical capability of your phone system, however this is very uncommon amongst phone systems we have encountered. Evolved Sound would be more than happy to work with you to achieve this multiple message strategy if your phone system is capable of achieving this.
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