It surprises many people that voice recognition is actually not new technology. It’s a feature you can find in Windows 7 and Apple OS X, but not a lot of people use it. That’s because most of us are used to keyboards and voice recognition is not always accurate and reliable. When people click on […] Continue Reading →
IVR stands for interactive voice response, and it’s the first thing that people hear when they call a company. The IVR’s function is to efficiently guide the caller to the appropriate information or department. Unfortunately, quite a few companies don’t really know enough about writing scripts for phone menu systems. As a result, they get […] Continue Reading →
Did you know that you can keep your customers on the line simply by hiring the right voice artist for your on-hold messages? Just as you choose the most pleasant receptionist or salesperson that you can find to welcome your customers to your store or building for a good first impression, you need the right […] Continue Reading →
The technology of the IVR or “Interactive Voice Response” involves computers that interact with callers using DTMF tone input through phone keypads. The IVR technology lets a given company’s customers interact with the host system of the company through speech recognition or through the keypad of a telephone, and through this, do their enquiries through […] Continue Reading →