Category: Interactive Voice Response Recordings

How to Write an Effective IVR Script


IVR stands for interactive voice response, and it’s the first thing that people hear when they call a company. The IVR’s function is to efficiently guide the caller to the appropriate information or department. Unfortunately, quite a few companies don’t really know enough about writing scripts for phone menu systems. As a result, they get […] Continue Reading →

IVR: Helping Businesses Grow


The technology of the IVR or “Interactive Voice Response” involves computers that interact with callers using DTMF tone input through phone keypads. The IVR technology lets a given company’s customers interact with the host system of the company through speech recognition or through the keypad of a telephone, and through this, do their enquiries through […] Continue Reading →